FAQs

Registration

Login Problems

My Account

Privacy Policy

GlobalTestMarket Terminology

Surveys

Rewards and Redemptions

Sweepstakes (If offered in your country)

GlobalTestMarket Mobile



Registration

Why do people choose to join GlobalTestMarket?

GlobalTestMarket members sign up to enjoy the benefits of taking online surveys and earning rewards. GlobalTestMarket's online surveys are also a fun way to learn about new products and services, and to help influence their development. By joining GlobalTestMarket, you will become a member of the leading online community of consumers worldwide and participate in online research studies from top companies from around the world.

Am I eligible to join?

You are eligible to join the GlobalTestMarket consumer panel if you reside in one of the 49 supported countries. To join, you must be at least 14 years of age. View our Terms of Use.

Is GlobalTestMarket available in my country?

The GlobalTestMarket community is proud to be present and have members in the following 49 countries:

Argentina
Australia
Austria
Belgium
Brazil
Canada
China
Colombia
Czech Republic
Denmark
Egypt
Finland
France
Germany
Greece
Hong Kong
Hungary
India
Indonesia
Ireland
Israel
Italy
Japan
Korea, South
Malaysia
Mexico
Netherlands
New Zealand
Pakistan
Norway
Philippines
Poland
Portugal
Romania
Russia
Saudi Arabia
Singapore
South Africa
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Arab Emirates
United Kingdom
United States of America
Venezuela
Vietnam

Is there a cost to join?

GlobalTestMarket does not charge a fee to join the community. Membership is free, and GlobalTestMarket will never charge you fees for participating in online surveys.

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How do I become a member?

To become a member of GlobalTestMarket, you need to fill out our registration form. You will be sent an account activation email in order to confirm your registration.

Earn Rewards

GlobalTestMarket will reward you for every online survey you complete. GlobalTestMarket awards MarketPoints as well as sweepstakes entries into prize draws.

I have a problem with my account activation link, what do I do?

If you encountered a problem with the activation link, please contact us and provide the following information for further assistance:

  • Email address used to establish your GlobalTestMarket account or your account number
  • Type or copy and paste the activation link
  • Any error message received

I didn't receive the activation email, how do I request another one?

If you lost or didn't receive your GlobalTestMarket account activation email, please complete this form and we will forward you another.

I can't find the confirmation email for my account activation

If you lost or didn't receive the confirmation email for your GlobalTestMarket account activation, please contact us and provide the email address used to establish your GlobalTestMarket account. We will forward you an email with your details.

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Login Problems

I forgot my password or email address used to sign up, what do I do?

Please complete this form to request the information.

I can't sign in to my account?

Note that login details are case sensitive. If you have forgotten your login details, please complete this form. If you are not able to access your account for other reasons, please contact us.

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My Account

How can I view or update my account details?

To view or update your account details, you must first login to GlobalTestMarket, then select 'My Details' where you can view or change your information.

How do I change my email address?

  1. Login to your account
  2. Click on 'My Details' on the top navigation bar
  3. Change your email address
  4. Click 'Save Changes'

How do I change my Country of Residence?

Please contact us and provide your old and new address, including country. A confirmation email will be sent to you once your account is updated.

How do I change my password?

  1. Login to your account
  2. Click on 'My Details' on top navigation bar
  3. Click on 'Change Password'
  4. Complete the form and click 'Save'

Why should I update my profile surveys?

The profile surveys are available on the Surveys page of your account. The status of each profile survey is displayed along with the date of the last update. Keeping these profile surveys up-to-date will increase your chances of receiving more survey invitations that are relevant to your lifestyle and interests.

How do I cancel my GlobalTestMarket membership?

You can choose to terminate your membership at any time by completing this form.

Why was I disabled from GlobalTestMarket?

There are several reasons why a member can be disabled from the GlobalTestMarket community:

  • SPAM complaints - GlobalTestMarket must adhere to strict SPAM regulations. We are required to disable any email address linked to a SPAM complaint in our database. If you feel that your account was closed by mistake, please contact us to reactivate your membership. In the meantime please add frontdesk@globaltestmarket.com to your safe sender or contact list.

  • Account cancellation - You contacted us and requested we cancel your GlobalTestMarket account. If you would like to reactivate your account please contact us.

  • User Agreement violation - If we feel that you violated our Terms of Use, we will disable your account. For further details, please refer to our Terms of Use.

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Surveys

What is the process for taking online surveys?

Surveys invitations are sent via email and can be taken at your leisure. All you need is a computer and Internet access. On average, it takes 20 minutes to complete a survey. You will be rewarded for every survey you take.

What rewards can I earn for taking online surveys?

Each invitation will tell you how many MarketPoints or Sweepstakes entries you will earn for completing the survey, or for participating but not qualifying for it. The amount of the reward will vary depending on two factors:

  • The urgency of the online survey -- more urgent surveys will offer higher incentives
  • The length of the online survey -- the more time required on your part, the larger the reward

How do I get and qualify for more online surveys?

Completing and keeping your profile surveys up-to-date will qualify you to participate in more market research surveys that are relevant to your lifestyle and interests. You may access these profile surveys by logging into your account. The status of each profile survey is displayed along with the date of the last update.

Please note that GlobalTestMarket supports a total of 49 countries and the number of online surveys each participant will receive in any given month varies significantly. The number of online surveys you will receive is directly dependant on the demographics our clients have requested.

Why am I being asked the same questions in surveys I have already answered in my profile surveys?

We do our best to ensure that if you tell us your age, for example, we won't ask you for the same information again. But sometimes it's unavoidable, and we ask for your understanding when this does occur. It can happen, for example, when you participate in a survey along with other respondents whose information is not known. To ensure consistency among responses, market researchers will sometimes ask everyone for basic information on age, gender or location (including you). We know that being asked for duplicate information can be a bit frustrating, and we try to reduce the need for it to the extent possible.

I have not received survey invites, what do I do?

Our survey invites may not be making it into your Inbox. Your email provider may be flagging our emails as SPAM and moving them to your junk folder. To ensure that you receive all of our survey invitation emails, please add frontdesk@globaltestmarket.com to your list of trusted senders, address book or contact list.

If your mailbox does not have an address book or contact list, please contact your email provider's tech support and ask how they can make sure email from frontdesk@globaltestmarket.com makes it into your mailbox.

I have a problem accessing a survey, what do I do?

If you are having problems accessing a survey, it may be due to one of the following reasons:

  • Technical: Please ensure the following technical requirements are met:
    1. You are using a recent version of a popular browser, for example Internet Explorer, Firefox, Safari, Chrome and Opera
    2. JavaScript is enabled
    3. Cookies are enabled
    4. Some surveys require the Adobe Flash Player

  • Survey was temporarily unavailable: Please wait a while and return to the link and reattempt to complete the survey.

If none of these reasons helped you, or if the problem persists, please contact us and provide the following information for further assistance:

  1. Email used to establish your GlobalTestMarket account or account number
  2. The survey invitation link or the survey number in question

The survey does not work when I open it using the browser on my mobile phone?

Our surveys are designed for best use on a computer. For the best experience, please use a web browser on a computer to complete GlobalTestMarket surveys.

Why am I often screened out of surveys?

Market researchers are often looking for the opinions of a very specific group of people - for example, users of a particular brand of soap. If you don't meet the qualifications for a survey you might be "screened out" or get a message that says you're "not qualified" to complete the survey. Don't take it personally! Screen-outs are a normal part of the market research process. The more we get to know you, the better we'll be able to send you surveys that you DO qualify for. And we'll still reward you even if you "screen out."

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Rewards and Redemptions

What are MarketPoints?

MarketPoints are the primary incentive for GlobalTestMarket members. MarketPoints are awarded upon the completion of a survey and can be redeemed for rewards.

Do MarketPoints expire?

MarketPoints expire three years from the date of award and, if sooner, upon twelve (12) months of no account activity.

How many MarketPoints are awarded per survey?

The amount of MarketPoints awarded per survey depends on the following factors:

  • The urgency of the online survey -- more urgent surveys will offer higher incentives
  • The length of the online survey -- the more time required on your part, the larger the reward

How do I redeem my MarketPoints?

  1. Log in to your account
  2. Click on 'Rewards'
  3. Click on 'Redeem'

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Why didn't I get rewarded for a survey?

Shortly after completing the survey your account is credited with the reward stated in the survey invitation. If you were not awarded the right amount of MarketPoints or Sweepstakes entries for completing a survey, please contact us and provide the survey invitation link or the survey number in question.

How do I refer a friend? Is there any reward for referring people to GlobalTestMarket?

To refer your family and friends, please complete this form. For every friend you invite who joins GlobalTestMarket and completes an online survey, you'll earn MarketPoints.

Who is Perks?

Perks.com is the integrated motivations solution provider for the GlobalTestMarket Panel. Perks.com provides incentives for panelists, processes all orders, and ensures they will be delivered in a timely fashion. They also provide customer service for any incentive-related issue you may have. Perks.com will ensure your privacy is protected and will not share your personally identifiable information to any third party for any purposes other than to process your order.

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Privacy Policy

Is GlobalTestMarket SPAM compliant?

Yes, you will not receive spam as a result of joining the GlobalTestMarket community. We will not share your e-mail address with any other company or try to sell you anything. GlobalTestMarket adheres to strict SPAM regulations. We are required to disable any email address linked to a SPAM complaint in our database. If you no longer wish to receive email from us, please unsubscribe to cancel your account.

Is my information safe with GlobalTestMarket?

Yes, GlobalTestMarket is strongly committed to protecting the privacy and personal information of its members. For further details, please refer to our privacy policy.

What does GlobalTestMarket do with data collected from surveys?

We calculate aggregate results by combining your responses with those provided by other members who have also completed the online survey. The data is stored in a database that can be analyzed by our clients in a way that always conceals your individual identity. Your personal data will never be revealed, sold or traded without your permission. For further details, please refer to our privacy policy.

I think I might be the victim of a scam using the GlobalTestMarket name. What should I do?

Please alert your local authorities to the issue. We are aware of some scams/fraudulent activity using the GlobalTestMarket name. If you are not sure if the communication you have received is legitimate, please contact us.

I was contacted for a Mystery Shopping job, is it legitimate?

If you have received an offer in the mail, by email, phone, or seen an advertisement online offering you work as a "customer services evaluator," "mystery shopper," "survey agent" or "customer service rep" for Global Market Insite, Global Market Insight, or Global Test Market, please be advised that this is a scam.

We urge anyone who receives these offers not to cash or deposit any checks, not to send any money to Western Union or Money Gram or engage in any other financial transactions, and to refrain from disclosing personal or bank account information.

If you have been the victim of this scam, we suggest that you contact your local and/or federal law enforcement authorities for advice on how to proceed to recover any stolen funds, secure your bank accounts and to protect your personal information and privacy. (Visit www.naag.org for a list of state Attorneys General)

Sweepstakes (If offered in your country)

Why am I receiving sweepstakes entries instead of MarketPoints?

GlobalTestMarket panelists accrue rewards for every survey they participate in. Although MarketPoints are the primary incentive offered to our panelists as a reward, you can also receive sweepstakes entries to quarterly cash prizes. Our clients encourage an assortment of incentives in order to ensure the highest level of engagement. Plus it gives some of our panelists the opportunity to be a lucky winner of grand prizes!
See some of our recent sweepstakes winners.

How will I know if I'm a Sweepstakes winner?

You will be notified via email.
See some of our recent sweepstakes winners.

Am I eligible to receive Sweepstake entries?

At this time Sweepstakes are only offered in some countries as certain countries prohibit Sweepstakes or enforce strict regulations.

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GlobalTestMarket Terminology

Not eligible / Screen out

Market researchers are often looking for the opinions of a very specific group of people - for example, users of a particular brand of soap. If you don't meet the qualifications for a survey you might be "screened out" or get a message that says you're "not qualified" to complete the survey. Don't take it personally! Screen-outs are a normal part of the market research process. The more we get to know you, the better we'll be able to send you surveys that you DO qualify for. And we'll still reward you even if you "screen out."

Survey closed / quota reached

Sometimes surveys require only a limited number of responses per category, for instance, from a region or age group. Once these quotas have been filled, the survey must be closed.

Survey temporarily unavailable

If you receive this message, please wait a while before returning to the link and reattempt to complete the survey.

Profile Surveys

These surveys help us learn more about your background, habits, and hobbies. This confidential information enables us to send you more surveys. So the more of them you take, the better! Plus, you get rewarded just for telling us about yourself. Pretty cool, huh? You can find your Profile Surveys on your Surveys page on the GlobalTestMarket website.

MarketPoints

MarketPoints are rewards you will receive for most surveys when you qualify and complete them. Accumulate enough of these points and you can redeem them for rewards!

Sweepstakes

The process is simple! You are automatically entered into our quarterly drawings upon completing or screening from surveys that indicate Sweepstake rewards. Once you are selected a lucky winner, you will be notified via email from GlobalTestMarket.

Redeem

Redeeming MarketPoints is your request to convert MarketPoints for rewards.

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